FAQ’s
Frequently Asked Questions (FAQs)
1. What is Reliable Tools all about?
At Reliable Tools, we believe in celebrating individuality through our generators. Our collection showcases unique, high-quality generators that elevate your lifestyle and express your personal style. Every piece is chosen with love and care.
2. How do I place an order?
Placing an order at Reliable Tools is a breeze! Simply browse our collections, select your favorite items, choose the desired size or color, and click “Add to Cart.” Once you’re ready, proceed to checkout to complete your purchase.
3. What payment methods do you accept?
We accepts a variety of payment methods, including credit/debit cards (Visa, MasterCard), PayPal, and other secure payment options. Your transaction security is our top priority!
4. How can I track my order?
Once your order has shipped, please come to our website and click on the option track your order that is on Main Menu simply click on that option to see the status of your shipment.
5. What is your return and refund policy?
We want you to love your Reliable Tools purchases! If you’re not completely satisfied, you can return your items within 30 days for a refund or exchange, provided they are in original condition. Please refer to our Return and Refund Policy for specific instructions.
6. How can I contact customer service?
Our customer service team is here to help! You can reach us via the contact form on our website, email us at Info@reliabletools.co.uk. We aim to respond within 24 hours.
7. What if I receive a damaged item?
We take great care in packaging our products, but if your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We’ll work swiftly to resolve the issue and ensure you receive a replacement.
8. How long does shipping take?
Shipping times vary based on your location. Orders are typically processed within 1-2 business days, with shipping within the United Kingdom usually taking 3-5 business days.
9. WHAT CARRIER DO YOUR ORDERS SHIP WITH?
All United Kingdom orders are shipped via DHL, UPS, or USPS Express.
10. What is the time frame for a refund?
Once we receive your return, we’ll inspect the item and inform you of your refund status. If approved, your refund will be processed back to your original payment method within 10 business days.
Quick Contact:
Trade Name: Reliable Tools
Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +44 7477 179207
Business Mail: Info@reliabletools.co.uk
Business Address: Bunce Rd, Swindon SN3 4QU, United Kingdom