Return and Refund Policy

What is the time frame to take advantage of the return?

30-Day Return Period:

You have 30 days from the date of receiving your item to initiate a return.

Who pays the shipping cost on return (customer or merchant) ? 

The customer will pay the shipping cost on returns.

How will customer get the return label?

The return label is Customer’s responsibility, so the customer will pay return shipping fee. Although we do not charge any restocking fee.

What if I receive a damaged or defective item?

We strive to ensure that every product meets our quality standards. However, if you receive a damaged or defective item, please contact our customer support team within 30 days of receiving your order. We’ll be happy to assist you with a replacement or refund.

Can I return or exchange an item if I change my mind?

We understand that preferences can change. If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please make sure the item is unused and in its original packaging.

Is the return & refund policy in the correct official language of the targeted country?

Yes, the return & refund policy in the correct official language of the targeted country

Eligibility Criteria:

• Item must be unused, unworn, and in its original condition.
• All tags must be attached, and the item should be in its original packaging.
• Proof of purchase, such as a receipt, is required.

How to Initiate a Return:

• Contact us at Info@reliabletools.co.uk.
• Follow the instructions provided.
• Returns must be sent to the address given upon request. Unauthorized returns will not be accepted.

Non-Returnable Items:

• Perishable goods
• Custom or personalized items
• Hazardous materials

Exchanges:

• Return the original item and place a new order separately for the desired item.

European Union Cooling Off Period:

• For orders shipped to the EU, you have the right to cancel or return within 14 days of receipt without justification.

Inspection and Approval:

• After receiving your return, we will inspect the item and notify you of the approval status for your refund.

Refund Processing:

• Approved refunds will be processed to your original payment method within 10 business days.

Processing Time Variation:

• Processing times may vary depending on your bank or credit card company.

Follow-Up:

• If you do not receive your refund within 15 business days of approval, contact us at Info@reliabletools.co.uk for assistance.

Quick Contact:

Trade Name: Reliable Tools 

Support: 24/7

Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)

Business Number: +44 7477 179207

Business Mail: Info@reliabletools.co.uk

Business Address: Bunce Rd, Swindon SN3 4QU, United Kingdom